At time of car rental pickup read the car rental agreement carefully and only sign/initial for what you have prepaid, or what is stated on the voucher

Do not sign/initial for PM (Personal Accident Insurance) unless you wish to pay for it directly to the supplier.

We encourage our clients to pre-purchase CDW protection at the time of booking.  This greatly reduces your liability and expense in the event of an accident. 

Cars are generally supplied with full tanks of gas, please verify this upon pickup and ensure that the tank is full upon return. Local charges can vary and can be quite high. Some car rental locations may request an imprint of your credit card, which will not be used if you return the car with a full tank and no additional charges exist.

Any client wishing to extend rental times or upgrade the vehicle will be doing so at local charges from the rental location.

Upon pickup, inspect your car. If you are dissatisfied with the standard or condition of the car, we suggest you report to the rental location immediately. Claims cannot be assessed after completion of the rental.

No refunds are given on rentals under 3 days.

Any mechanical difficulties should be reported to the supplier immediately. Ask for emergency phone numbers at the time of pickup.

If you are dropping your car at another location, request details for drop-off at time off pickup

Vouchers supplied to you must be presented at the time of pickup. If the voucher is lost or stolen please notify your agent. Arriving without it may result in being charged for full rental at local rental rates.

Allow plenty of time when you return your car rental.  Make sure you receive a receipt verifying that you have returned the car, showing the date and time.

Always retain copies of any documents you have signed (rental agreements, credit card slips, etc.) for at least 6 months from your date of return.